Refund policy

Effective Date: October 6, 2026

At Juvasonic®, we stand behind the quality of our products and want our customers to feel confident in their purchase. This policy outlines the terms for returns, warranty replacements, and our post-warranty device replacement program.

1. 30-Day Money-Back Guarantee

Use the device in your practice for 30 days from delivery. If it has not earned its place, request a return within that window.

Eligibility

To qualify for a full refund:

• The return request is made within 30 days of the original delivery date.
• The device comes back complete and in like-new working condition: handpiece, charging accessories and any unused cartridges.
• Valid proof of purchase, such as an order confirmation or receipt, is provided.

Normal use during the 30 days is expected and does not affect the refund.

Exclusions

The following are not eligible for return:

• Returns requested after 30 days from delivery.
• Devices damaged beyond normal use.
• Devices purchased from unauthorized sellers.
• Opened consumables and supplies (cartridge boxes, brochures, banners). Unopened supplies may be returned within 30 days of delivery.

Original shipping charges are non-refundable unless the return is the result of an error by Juvasonic.

How to Start a Return

Email hello@juvasonic.com within the 30-day window with your name, order number, proof of purchase and the reason for the return.

Once the return is approved, Juvasonic will provide a Return Merchandise Authorization (RMA) number and return shipping instructions. Include the RMA number with the returned device.

The device must be shipped using a trackable shipping method. Return shipping costs are the customer's responsibility unless otherwise authorized by Juvasonic.

Juvasonic is not responsible for items lost or damaged during return transit.

Refunds

Once the returned device is received and inspected, a full refund is issued to the original payment method within 7 to 10 business days, with an email confirmation. There is no restocking fee.

No refund is issued before the device has been received.

2. 1-Year Easy Replacement Warranty

We stand by the quality and durability of our products. If your Juvasonic® device develops a defect within 1 year of the purchase date, you may be eligible for a replacement under the terms of our easy replacement warranty.

What the Warranty Covers

Defects in materials or workmanship that arise under normal use of the product.

What the Warranty Does NOT Cover

• Damage caused by misuse, abuse, or failure to follow usage instructions.
• Cosmetic damage (e.g., scratches, dents, wear and tear) not affecting functionality.
• Loss or theft of the product.
• Products purchased from unauthorized retailers.

How to Claim a Replacement

1. Contact us at hello@juvasonic.com and provide the following:
   • Proof of purchase.
   • Description and evidence of the defect (e.g., photos, videos).
2. Once your warranty claim is approved, we will arrange for a replacement device at no additional cost.
3. You may be required to send the defective product back to us. If so, we will provide instructions and cover the return shipping costs.

Replacement Terms

• Replacement products are covered for the remainder of the original warranty period (1 year from the original purchase date).
• Warranty claims must follow the outlined process for consideration.

3. Post-Warranty Device Replacement Program

After the original one-year warranty period has expired, Juvasonic customers may be eligible to replace a non-functioning Juvasonic device for a flat replacement fee of $175 per device.

This program is intended to provide existing Juvasonic customers with an affordable replacement option rather than requiring the purchase of a new device at full retail price.

Eligibility

To qualify for the $175 post-warranty replacement program:

• The original Juvasonic device must have been purchased from Juvasonic or an authorized Juvasonic distributor or retailer.
• Valid proof of purchase must be provided.
• The customer must be able to reasonably demonstrate ownership of the qualifying device.
• The device must be outside of its original one-year warranty period.
• The customer must provide a description of the device issue and, when requested, photos, videos, serial information, or other evidence necessary to evaluate the replacement request.

Juvasonic reserves the right to verify the original purchase and determine whether a device qualifies for the replacement program.

How to Request a Post-Warranty Replacement

Contact hello@juvasonic.com with your name, contact information, proof of purchase, and a description of the issue. Include the original order number and device serial number, when available.

Juvasonic will review the request and may ask for additional documentation or troubleshooting information. Once approved, Juvasonic will provide payment instructions and, if applicable, an RMA and instructions for returning the original device.

Do not send the device or submit payment before receiving approval. Shipment of the replacement will be arranged after payment and any required return conditions have been satisfied.

Replacement Fee

Approved post-warranty replacements are available for a flat fee of $175 USD per device. Applicable taxes and shipping charges may be added where required. Any additional charges will be disclosed before payment.

The replacement fee is non-refundable once the replacement device has been processed or shipped, except where a refund is required by applicable law.

The replacement covers the device only. Cartridges, consumables, and additional accessories are not included unless expressly stated at the time of replacement.

Return of Original Device

Juvasonic may require the original device to be returned as a condition of receiving the discounted replacement.

If a return is required, Juvasonic will provide return instructions and identify responsibility for return shipping before payment. Failure to return the original device when requested may result in cancellation of eligibility for the replacement program or additional charges disclosed and agreed to before payment.

Exclusions

The post-warranty replacement program does not apply to:

• Lost or stolen devices.
• Counterfeit products.
• Devices purchased from unauthorized sellers.
• Devices for which ownership or proof of purchase cannot reasonably be verified.
• Devices that have been materially modified or altered by an unauthorized third party.
• Requests that Juvasonic reasonably determines involve abuse or misuse of the replacement program.

Juvasonic reserves the right to deny a replacement request if the device or claim does not meet the requirements of this policy.

4. Warranty on Post-Warranty Replacement Devices

Unless otherwise stated at the time of replacement, a device purchased through the $175 post-warranty replacement program is provided as a replacement for the original device and does not restart the original one-year manufacturer warranty.

Juvasonic will, however, cover defects present upon delivery or discovered within a reasonable period following receipt of the replacement device.

Any such issue should be reported promptly to hello@juvasonic.com with supporting documentation.

5. Proof of Purchase

Acceptable proof of purchase may include:

• A Juvasonic order confirmation.
• An original sales receipt.
• An invoice from Juvasonic or an authorized Juvasonic distributor or retailer.
• Other documentation that Juvasonic determines reasonably establishes the original purchase.

Juvasonic reserves the right to verify purchase information before approving a return, warranty claim, or post-warranty replacement.

6. Replacement Device Availability

Replacement devices may be new or equivalent replacement units at Juvasonic’s discretion.

If the original product model is no longer available, Juvasonic may provide a substantially equivalent replacement model.

Replacement availability is subject to inventory and product availability.

7. Limitations and Program Changes

Juvasonic reserves the right to evaluate all return and replacement requests individually and to deny claims that do not comply with this policy.

Juvasonic also reserves the right to modify, suspend, or discontinue the post-warranty replacement program for future claims. Any changes will not affect replacement requests that have already been approved and paid.

This policy does not limit any rights or remedies that cannot be excluded under applicable law.

For questions regarding returns, warranty coverage, or replacement eligibility, please contact hello@juvasonic.com.